Tenant engagement
Tenant engagement remains at the heart of Apex and is central to ensuring that tenants can make a real difference and have their say in our day-to-day service delivery.
Through its tenant engagement, Apex aims to:
- empower tenants;
- promote good relations;
- ensure equality of opportunity;
- improve service delivery; and
- support the development of sustainable communities.
Ways to get involved
Not all tenants and residents will want to participate in the same way, so we offer a variety of different options for you to take part in a way that best suits you.
Our menu of options outlines how, with the help of Apex staff, you can get involved on a day-to-day basis.
Connected Tenants
A Connected Tenant is a person who helps develop successful Apex communities, provides feedback to enable us to improve our services and allows the tenant and resident voice to be heard throughout the Association.
As a Connected Tenant you become a member of the Tenant Network, which meets every three months to discuss issues and upcoming events.
Why become a Connected Tenant?
As a Connected Tenant, you will benefit in the following ways:
- Enjoy socialising with others at meetings and events.
- Be supported to improve community spirit in your area or scheme.
- Feel more connected with other Apex communities.
- Have your say on the services provided by Apex.
- Ensure the ‘tenant voice’ is heard at the highest level.
Connected Tenant Roles
Connected Tenants can become involved in one or more of the following activities or roles:
Tenant & Resident Surveys
Have your say on a range of service areas by completing our surveys.
Community Events
Attend events throughout the year to find out what’s happening in your area, e.g. fun days.
Tenant Register
Join your local register of tenants to get notifications for events and meetings in your area, or at Apex.
Scheme Meetings
Supported living tenants and residents can find out what’s happening, provide feedback and ask questions.
Estate Walkabouts
Join Apex staff on estate walkabouts to highlight areas where there is room for improvement.
Event Organiser
Co-ordinate fun days, events or days away for your community.
Meet the Manager Events
Meet senior management to share your views on the supported living service provided to your loved ones.
Focus Groups/Service Reviews
Join others to discuss Apex’s services and help recommend improvements.
Quality Assurance (Mystery Shopper)
Contact Apex without revealing your identity and rate the service you receive. Training is provided.
Tenant-led Inspections
Help inspect a particular service to ensure it is of good quality and rate performance.
Tenant Editorial Group
Help to plan and review content for the Apex Observer.
Tenant Network
Join Apex’s ‘Tenant Network’ and represent the views and interests of your community.
Tenants’ & Residents’ Groups
Establish or join a tenants’ or residents’ group to represent the views and interests of where you live.
Tenant Panel
Join other tenant panel members to meet with Apex Directors to discuss issues and identify areas for improvement.
Contact us
If you would like to get involved in any of these activities, please contact a member of our tenant engagement team:
Mieke Hegarty (Derry~Londonderry office)
Donna Richmond (Belfast office)
Email: engage@apex.org.uk
James Condren (Supported Living)
Email: engageSL@apex.org.uk
Telephone: 028 7130 4800
