Tenant engagement

Tenant engagement remains at the heart of Apex and is central to ensuring that tenants can make a real difference and have their say in our day-to-day service delivery.

Through its tenant engagement, Apex aims to:

• empower tenants;
• promote good relations;
• ensure equality of opportunity;
• improve service delivery; and
• support the development of sustainable communities.

Your voice, your choice – ways to get involved

Not all tenants and residents will want to participate in the same way, so we offer a variety of different options for you to take part in a way that best suits you.

Your voice, your choice – ways to get involved

Connected Tenants

A Connected Tenant is a person who helps develop successful Apex communities, provides feedback to enable us to improve our services and allows the tenant and resident voice to be heard throughout the Association.

As a Connected Tenant you become a member of the Tenant Network, which meets every three months to discuss issues and upcoming events.

Why become a Connected Tenant?

As a Connected Tenant, you will benefit in the following ways:

• Enjoy socialising with others at meetings and events.
• Be supported to improve community spirit in your area or scheme.
• Feel more connected with other Apex communities.
• Have your say on the services provided by Apex.
• Ensure the ‘tenant voice’ is heard at the highest level.

Connected Tenant Roles

Connected Tenants can become involved in one or more of the following activities or roles:

Tenant & Resident Surveys
Have your say on a range of service areas by completing our surveys.

Interested Tenant Register
Join your local register of tenants to get notifications for events and meetings in your area, or at Apex.

Community Events
Attend events throughout the year to find out what’s happening in your area, e.g. fun days.

Event Organiser
Co-ordinate fun days, events or days away for your community.

Scheme Meetings
Supported living tenants and residents can find out what’s happening, provide feedback and ask questions.

Estate Visits
Take a stroll with Apex staff around your estate and highlight areas for improvement.

Meet the Manager Events
Meet senior management to share your views on the supported living service provided to your loved ones.

Focus Groups/Service Reviews
Join others to discuss Apex’s services and help recommend improvements.

Quality Assurance (Mystery Shopper)
Contact Apex without revealing your identity and rate the service you receive. Training is provided.

Scrutiny Panels
Take a closer look at a service and share your views on how well it is working.

Tenant Editorial Group
Help to plan and review content for the Apex Observer.

Tenant Network
Join Tenant Network meetings – held separately across three regional areas – to represent your community and help shape local decisions.

Tenants’ & Residents’ Groups
Set up or join a tenants’ or residents’ group, with our support, and share ideas, raise issues, and speak up for the place where you live.

Tenant Panel
Meet with Apex’s Executive Team, Board and Chief Executive to help guide scrutiny work, influence decisions and improve services.

Board Member
It is our aspiration to have a tenant join the Apex Board – playing a critical role in strategic discussions and helping to influence how services are designed, delivered and improved.

2026-2029 Tenant & Resident Engagement Strategy

Contact us

If you would like to get involved in any of these activities, please contact a member of our tenant engagement team:

Mieke Hegarty (Derry~Londonderry office)
JP Russell (Belfast office)
Email: engage@apex.org.uk

James Condren (Supported Living)
Email: engageSL@apex.org.uk

Telephone: 028 7130 4800