Report a repair in writing

Before reporting a repair, please refer to Landlords & Tenants Responsibilities.

Reporting the details of your repair

When reporting your repair in writing please provide the following information:

• Your name, address and a telephone number.
• Description and location of repairs. Please give as much detail as you can.
• Access details to your home must be mornings or afternoons to allow Apex’s contractors a reasonable and practical time frame to do the work.
• Some repairs may require a visit by a Property Services Officer. If this is necessary, an appointment will be made within 5 working days of your initial correspondence.

If our contractor calls to your home during the period you have given for access but finds no one in, they will leave a ‘No Access’ card to say they have called.

They will revisit a second time. If no-one is in they will again leave a ‘No Access’ card, however the repair will not be carried out until you phone the Property Services Department and re-arrange a suitable time when you will be at home.

Write to us or visit our offices

Call in to our offices or send details of your repair to:

Apex Housing Association Ltd