Difficulty paying my rent
If you are experiencing difficulties paying your rent you should contact your Housing Officer.
Your Housing Officer will provide assistance and support and can advise you on how to manage your debt and make affordable weekly agreements to clear the arrears.
Contact your Housing Officer at Apex:
Text: 075 3022 1221 Please include your name in the text message.
Office hours: Monday to Friday, 9am to 5pm
Apex Housing Association Ltd
10 Butcher Street
6 Cromac Place
Staying in touch
Remember, it is important to contact your Housing Officer if you are experiencing difficulty paying your rent.
If you get into rent arrears and you have difficulty paying the full amount owed you must
come to an agreement to pay a regular amount towards your arrears.
We can also make referrals to Housing Rights Service, a debt advice service, who will offer you budgeting advice and negotiate weekly affordable agreements to clear the arrears.
Under no circumstances should you ignore any rent arrears letters, texts and telephone calls regarding your rent arrears. This could ultimately lead to legal action.
Apex has a dedicated team of Housing Officers. If the Officer for your area is not available, any of the other Housing Officers can provide you with advice and assistance.
Ways to pay your rent
We offer a number of quick and easy ways to keep up-to-date with your rent payments:
Advice on keeping out of debt
Steps to take
- Look at how much you have coming in each week
- Look at how much you spend each week
- Decide how much you can really afford to spend and set a budget
- Be prepared to reduce your spending on some items
- Ask your Housing Officer to carry out an ebenefits check
- Keep to your budget
- Taking out extra credit will increase your weekly spending
- Credit and store cards can be the most expensive form of borrowing
For further advice you may wish to contact Advice NI.