How to update your Universal Credit account with your new rent charges
If you’re on Universal Credit and claiming housing costs to pay your rent, it is your responsibility to update your UC online account to reflect your new rental charge for 2021/2022.
For Apex tenants in receipt of UC please refer to the step-by-step guide below. Your new housing costs for rent and service charges were recently provided to you by letter.
You should also have received a message from UC via email or text asking that you complete a ‘To-do’.
Please log into your UC account as normal via the UC website. Click on the ‘To-do list’ tab and select: ‘Confirm your housing costs’ to bring you to the next screen.
Click ‘Continue’ to move to the next screen.
Select ‘Yes’ when asked if your ‘rent’ has changed. And only select ‘Yes’ to ‘eligible service charges’ if you have a service charge in addition to your rent. Then click ‘Continue’ and follow instructions below.
- In your ‘date of change’ section select date: 05/04/2021. Click ‘Continue’.
- In your ‘changes to your rent’ section select ‘Yes’ to your rent being charged weekly, and enter the new weekly amount of rent. Click ‘Continue’.
- If you have a service charge – in your ‘changes to your service charges’ section, you should select ‘Yes’ being charged weekly and enter the new weekly service charge amount. Once completed click ‘Continue’.
Finally check to confirm your new housing costs details are correct and if so, click ‘Submit’.
When you have successfully completed the task of updating your housing costs; you can then select ‘back to do to list’.
If you require further assistance in completing the above process please do not hesitate to contact your Housing Officer on 028 7130 4800.