Universal Credit tenants – how to update your UC account
Tenants in receipt of Universal Credit (UC) are encouraged to update their UC account online to reflect their new rental charge from 6th April.
The process for reporting your rental increase has changed and you may have received a message from UC via email or text asking that you complete a ‘to-do’. You should log into your UC account and complete this.
Please log into your UC account as normal via the UC website.
When you click on the ‘To-do list’ tab (see below) it should show the following:
Please click on ‘Report any changes to your housing costs’ and provide the new charges for your property.
You should complete this via the to-do list and not from the ‘report a change’ tab on your home screen.
When you have completed the ‘to-do’ there should be an entry in your journal confirming this.
If you require further assistance in completing this, please do not hesitate to leave a message for your Housing Officer on 028 7130 4800. Your call will be returned within one working day.
