Quarterly rent statements
Quarterly rent statements due to be posted to tenants during April will now be sent in the summer, but any tenant interested in receiving a full breakdown of their rent account is encouraged to phone or email their housing officer at any time.
Donna Matthewson, Director of Housing, explains:
Due to Covid-19 government guidance, all office staff are now working from home and therefore it’s not feasible for these statements to be sent by post for this quarter. Our aim is to post them in July when the next quarterly rent statement is due.
As always you can contact your housing officer at any time for a breakdown of your rent account or to discuss any difficulties you may be having in paying your rent in these challenging times.
If you would like to speak to your housing officer, please phone Apex on 028 7130 4800 and leave a message with your name, address and telephone number. Your call will be returned within one working day (Monday to Friday 9am-5pm). Alternatively you can email your housing officer directly or via firstname.lastname@example.org.