Public access computer now available
Apex now has a public computer available with free internet access for its tenants and residents.
The computer is located in a secure interview room within the reception area of Apex’s office at 10 Butcher Street, Derry/Londonderry. Bookings can be made through the Housing & Care Services Department 02871 304 800.
This has been set up to assist tenants with their applications for Universal Credit. Including:
- Setting up an e-mail account
- Online application of Universal Credit
- Monitoring online Universal Credit application and updating where necessary
- Online application for Rates relief
Access to room – bookings can be made between 9am and 4.30pm in 30 minute slots.
Access to staff – if you require assistance from a Housing Officer please request this at the time of room booking so that the appropriate staff member will be available.
Universal Credit is a digital service. This means that the benefit application and all subsequent communications relating to the claim will be carried out online. Claimants will not receive letters or emails about their claim; they will have a responsibility to regularly log into their online Universal Credit account to access any communications about their claim. www.nidirect.gov.uk/articles/claim-universal-credit-online
Help with rates will no longer be available under Universal Credit and this will have to be applied for separately via Land and Property Services. This will be called Rates Rebate. www.nidirect.gov.uk/services/create-or-log-in-to-a-rate-rebate-account