New approach to managing anti-social behaviour
Following a review of how anti-social behaviour (ASB) cases are managed by Apex, a new approach has now been agreed going forward. It features specialist Anti-social Behaviour Officers working exclusively on high-level and more complex cases, whilst Housing Officers will continue to manage lower-level cases.
With Luke Murnaghan in the role of Anti-social Behaviour Officer, the new approach has been rolled out initially in the areas managed by the Belfast office. This includes communities in Greater Belfast, Antrim, Portglenone, Magherafelt, Swatragh, Counties Armagh, Down, Fermanagh and Tyrone (south of Omagh) and Cookstown.
It’s expected an Anti-social Behaviour Officer for communities managed from Head Office in Derry~Londonderry will be in place by early 2023. Until then, anti-social behaviour should continue to be reported to your Housing Officer.
Donna Matthewson, Apex’s Director of Housing, explained:
This new approach should mean that we will be able to react more quickly to incidents and focus our attention on resolving situations. Our dedicated officers will work in our communities to tackle and resolve anti-social behaviour, build relationships with local communities and be the first point of contact for PSNI, councils and other partner agencies.
A central part of the new approach will see tenants who have reported ASB being surveyed about their experience, so that continuous improvements to the model can be made quickly and efficiently.
To report ASB, call Apex: 028 7130 4800
Victim Support NI
Tel: 028 9024 3133
Tel: 028 7137 0086
Women’s Aid Federation NI
Tel: 028 9024 9041
Foyle Women’s Aid
Tel: 028 7141 6800