Make a complaint
It is very important for us to get things right and we work hard at it, but things do not always turn out just as we’d like or hope. Sometimes they go wrong. In some cases we will be very aware of it but in others we won’t. That’s why we need you to tell us what’s gone wrong. One way of doing that is by expressing your dissatisfaction or by making a formal complaint.
Who can complain?
Any customer can make a complaint. A customer is any tenant, resident, next of kin, public representative, or member of the general public who is affected by the things we do, the service we provide or the policies we operate.
Help with making a complaint
Should you require assistance at any stage of the process, please contact the Personnel Manager at Apex head office. Advice may be given over the telephone or alternatively, you may wish to meet with the Personnel Manager.
Apex Housing Association Ltd
10 Butcher Street
6 Cromac Place
Office hours: Monday to Friday, 9am to 5pm
You can also obtain independent advice at any stage of the process from an independent advocacy service. Details are displayed on the notice boards of our schemes, or alternatively you may contact the scheme manager who will direct you to an appropriate advocacy service.
Make an informal complaint/express your dissatisfaction
Any issues, problems, queries or difficulties may be raised to any member of staff. The staff member will listen to the complaint and try to resolve the complaint immediately.
If you are unhappy with the way our staff handled a particular issue or perhaps are not satisfied with the outcome of your enquiry you may wish to lodge a formal complaint… read more about making a formal complaint