Apex will consult you and all affected tenants about the proposed changes to management and maintenance policies or practices, in particular where:
- Apex proposes a change in the arrangements for management and maintenance, which substantially affects you.
- Physical improvements to your property or environment are proposed by Apex.
- Apex proposes to change significantly the extent and cost of services paid for out of your service charge.
- Apex is proposing to transfer your property to another association.
Apex will periodically consult you, and organisations who represent tenants on their views about existing policies and service delivery. This might concern the services that Apex provides directly to you, or the effect of its activities in the area where you live. This consultation may take the form of individual letters, local or general newsletters, tenant satisfaction surveys, public meetings, or any other appropriate method.
Apex produces an Annual report and Business Plan which provides statistics on its performance during the previous year and its objectives for the coming year.
If you have any comments or suggestions to make about any of Apex’s services or activities, you can contact Apex individually, or as a group at any time, about any aspect of its activities affecting you.
Tenant Participation Strategy and Action Plan 2017-2020
This is the sixth Strategy & Action Plan developed by Apex, in consultation with interested parties. Development of this strategy has taken account of regulatory standards, best practice, and consultation with ’interested parties’, including our tenants and residents, our staff, our regulators, funders and those with expertise in the area of community involvement and tenant participation.
The Strategy & Action Plan puts our tenants and residents at the centre of what we do and how we do it. We are inviting people to become involved, offer an opinion, comment on our services and challenge us to improve. We are offering opportunities for people to be involved at a level which they choose.
This Strategy & Action Plan:
- tells you the standards, best practice and consultation outcomes we have considered when developing this Strategy & Action Plan.
- sets out our aims and objectives for involvement in the next 3 years.
- outlines what has been achieved to date by working in partnership with our communities.
- defines the standards our tenants and residents can expect in regard to information, consultation and involvement
- details the resources we will put in place in order to provide tenants with effective involvement.
- outlines the ways in which our tenants and residents can become involved.
- tells you how we will monitor, evaluate and report to you on implementation of the Strategy & Action Plan.
- sets out what we will deliver in the next 3 years.
Community Involvement Forum
Subsequent to a review of tenant participation structures 5 Regional Fora were set up in Derry, Belfast, Dungannon, Portstewart and Tyrone/Fermanagh. Meetings were held in all of these areas and 32 tenants agreed to represent their respective areas and go forward to the Community Involvement Forum – the central tenants’ representative body. The Chairperson of the Community Involvement Forum is a member of Apex Board of Management.
The role of the Community Involvement Forum is to:
- to act as a central customer panel for Apex through, for example, participation in specific policy working groups; providing advice on tenant orientated Apex publications and communications; and providing feedback to Apex on proposed new initiatives, particularly where it involves tenant and community development.
- to deal with general issues of concern, such as tenancy conditions and service delivery, referred to it by the regional fora.
- to identify issues for the Community Involvement Forum chairperson to raise at Apex Board of Management meetings
- to maintain two-way communications between the Community Involvement Forum and the regional fora, and Apex staff and Board of Management.
Apex encourages the development of Tenants Associations in these areas. These provide opportunities for tenants to come together to discuss matters of mutual concern and collectively decide how to take these forward.
While Tenants Associations are independent, Apex encourages constructive working relationships to ensure effective participation.