Anti-social Behaviour Focus Groups
Apex is continually seeking comments and suggestions from tenants on how we can improve our services and is now reviewing the Anti-Social Behaviour policy (ASB). We now want your feedback.
In September we held focus group meetings in Belfast and Derry/ Londonderry to review our ASB policy and procedures. These events enabled tenants to give feedback on areas that could be improved upon and show how our procedures affect them as tenants. The group also discussed various ASB scenarios allowing them to give their opinions on a wider range of ASB topics. At the end of each meeting tenants then met with housing officers to discuss ASB issues specific to them.
We were really pleased that over twenty tenants gave up their time to attend the focus groups. We will be inviting tenants to attend follow up meetings in January to show how their feedback has resulted in changes to our ASB policy and procedures.
We will be running a ‘customer journey map’ exercise in November and during 2019 will hold further ASB focus groups meetings with staff members to continue our review of procedures.
If you would like to be involved please contact our tenant participation officers, Donna and Meghan, on 02871304800.