Coronavirus (covid-19) updates

This page will continue to provide up-to-date information about how our services are being affected during the current pandemic. Please revisit this page for the most relevant information.

Contacting us

You can now get in touch by phone on 028 7130 4800 (Monday to Friday 9am-5pm) or email [email protected].

In an emergency out of normal working hours please phone 0800 731 3081.

Allocations

Following the easing of Government restrictions various elements of our allocations service have now resumed, including; offer letters, new build sign-ups and handovers, sign-ups for empty properties and direct exchanges.  Read more HERE.

Repairs

Currently only internal emergency / essential repairs are being carried out. Please continue to log all other repairs through the online ‘report a repair’ form or phone 028 7130 4800.

Visiting our offices

Our offices remain closed to the public, but over the coming period some people will be asked to visit for essential appointments, for example to sign new tenancy agreements.  While in our offices we request that you adhere to guidance to comply with public health legislation and advice.

Visiting Apex schemes

In order to adhere to social distancing guidelines, members of the public should refrain from visiting any of our Supported Living schemes until further notice.

Financial worries

If your circumstances have changed as a result of Covid-19 and this is causing you financial worries, your housing officer will support you. Phone them on 028 7130 4800 or email them directly.

Quarterly rent statements

Quarterly rent statements due to be posted to tenants during April will be sent later in the summer, but any tenant interested in receiving a full breakdown of their rent account is encouraged to phone or email their housing officer at any time.

Home visits

In order to adhere to social distancing guidelines, staff will not be carrying out home visits until further notice. Services will continue to be delivered as much as possible whilst avoiding face-to-face contact.

Play Parks

All Apex play parks are currently closed to the public to help maintain social distancing.