Care and support services
Apex offers a range of services within each of our Supported Living schemes which provides a continuum of care and support specific to the needs of each of our tenants/residents.
We strive to promote the following ethos:
- Provide a comfortable homely environment with the support, care and supervision necessary – offering tenants/residents dignity and respect while meeting individual needs
- Encourage independence within a supportive environment by offering tenant/residents freedom of choice in decision making in their daily lives
- Maintain a relaxed and happy atmosphere, developing personal relationships which encourage participation by tenants/residents, their families and friends
- Encourage the holistic development of each resident
- Facilitate social interaction with the surrounding community by the use of local services and amenities
Care & Support Provision
Care & Support Plans are drafted within 30 working days of admission to the scheme with the involvement of the tenant/residents’ relatives, next of kin, key worker and external agencies if appropriate.
Care & Support Plans are reviewed and updated on an on-going basis to ensure that the changing needs of tenants/residents are addressed.
Multi-disciplinary meetings are normally held annually to review the Care & Support Plans for each tenant/resident, resident/family meetings at least annually to encourage participation by residents. We also undertake regular tenant/resident satisfaction surveys.
Through our Community Involvement Strategy we encourage residents and/or their families/advocates to participate in the Association’s decision making processes.
Customer Service Standards for Supported Living can be viewed here. (LINK)
Support Services
Apex offers a range of support services depending on the needs of its residents. These include:
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Domiciliary Care
This service is provided to some Sheltered Housing tenants who need help with cleaning, laundry, shopping, tea making or assistance with light snacks and drinks.
Housing with Care tenants can avail of assistance with mobility for personal hygiene, getting in and out of bed, dressing/undressing or toileting. The service may also provide social and emotional support and/or supervision.
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Luncheon Club
Luncheon club services are available within Abbey House. The service also provides a take-away service to elderly or sick people in the surrounding communities in the Derry-Londonderry area.
Our luncheon club provides a 3-course lunch – Monday to Friday.
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Transportation
Arrangements can be made for our minibuses to take tenants/residents from certain schemes to day-care, and this is also available for on holidays, day trips, shopping, to Church services, and between our schemes for social events. There will be a minimal charge for this.
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Move-on Support
This service is offered for those who wish to move on from our Supported Living Schemes to more independent living in the community to make the transition as smooth as possible for the tenant.
Resettlement and move-on needs are assessed and agreed with the tenant/resident in liaison with the relevant multi-disciplinary team, new landlords and family. After care visits may also be provided to ensure the appropriate level of support over a fixed period of time. -
Floating Support
This service has been developed in response to the number of incidents of tenancy breakdown which can happen for various reasons including drug problems, disability, social isolation and anti-social behaviour. The support programme is tailored to the individual’s/family’s needs and includes practical short term help or access to support services over a longer period of time.
Those who can avail of this service include elderly people, single parents, ex-offenders and young single people between the ages of 16-25 including young people leaving care, people with alcohol, drug, or mental health problems, people with learning disabilities or tenants at risk of being evicted from their homes for anti-social behaviour or rent arrears.
